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Privacy Policy

Last updated: March 2026

1. Introduction

MyEnergyRating.com.au ("we," "our," or "us") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Australian Privacy Principles (APPs) Compliance

We are committed to complying with the 13 Australian Privacy Principles (APPs) under the Privacy Act 1988. These principles govern how we manage your personal information, including how we collect, use, store, disclose, and provide access to it. Key principles we uphold include:

  • APP 1 — Open and transparent management: This policy outlines our practices clearly and is freely available
  • APP 3 — Collection of solicited personal information: We only collect information that is reasonably necessary for our services
  • APP 5 — Notification of collection: We inform you at or before the time of collection about what we collect and why
  • APP 6 — Use and disclosure: We only use your information for the purposes for which it was collected, or related purposes you would reasonably expect
  • APP 8 — Cross-border disclosure: Where your data may be processed by overseas service providers (e.g., cloud hosting), we take reasonable steps to ensure they comply with the APPs
  • APP 11 — Security of personal information: We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access
  • APP 12 — Access to personal information: You have the right to request access to your personal information held by us
  • APP 13 — Correction of personal information: You can request correction of any inaccurate or incomplete information

3. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request quotes from energy assessors or other professionals
  • Submit a contact enquiry
  • Use our energy rating calculator
  • Interact with our AI-powered chat assistant
  • Subscribe to our newsletter

This information may include:

  • Name and contact details (email, phone number)
  • Property address and details
  • Project requirements and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website addresses

4. Data We Store

To provide and improve our services, we store the following types of data in our secure backend systems:

  • Chat Logs: When you interact with our AI-powered energy assistant, we store your questions and the AI's responses, along with a session identifier and the page URL. This data helps us improve the quality and accuracy of our assistant.
  • Quote Requests: When you request quotes from energy assessors or other professionals, we store your contact details and property information so that relevant professionals can respond to your enquiry.
  • Click Tracking: We record when you click through to contact a professional listed in our directories (e.g., via WhatsApp). This includes the business name, directory type, and page URL. No personally identifiable information about you is stored in these records.
  • Contact Submissions: When you submit a contact form, we store your name, email, phone number, and message so we can respond to your enquiry.

5. How We Use Your Information

We use the information we collect to:

  • Connect you with certified energy assessors and professionals in your area
  • Process and respond to your quote requests and contact enquiries
  • Provide AI-powered energy efficiency advice through our chat assistant
  • Improve our website, services, and the accuracy of our AI tools
  • Send you relevant communications (with your consent)
  • Comply with legal obligations
  • Prevent fraud and enhance security

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law. Our standard retention periods are:

  • Quote requests and contact submissions: Retained for 12 months from the date of submission, after which they are permanently deleted
  • Chat logs: Retained for 12 months for service improvement purposes, then permanently deleted
  • Click tracking data: Retained for 12 months for analytics purposes, then permanently deleted
  • Analytics data: Aggregated and anonymised data may be retained indefinitely as it does not identify individuals

You may request early deletion of your data at any time by contacting us (see Section 12 below).

7. Information Sharing and Disclosure

We may share your information with:

  • Energy Assessors and Professionals: When you request quotes, we share your contact details and property information with relevant certified assessors and tradespeople
  • Service Providers: Third-party companies that help us operate our website and provide services (e.g., cloud hosting, analytics). These providers are bound by contractual obligations to protect your data
  • Legal Requirements: When required by law, court order, or to protect our legal rights

We do not sell your personal information to third parties.

8. Cross-Border Disclosure

Some of our service providers (such as cloud hosting and analytics platforms) may process or store your data in countries outside Australia. Before disclosing your information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the APPs, or that you consent to the transfer.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (HTTPS/TLS)
  • Rate limiting on API endpoints to prevent automated data extraction
  • Row-level security controls on our database
  • Regular security reviews

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Under the Australian Privacy Act 1988 and the APPs, you have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate, incomplete, or out-of-date information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications at any time
  • Request information about how your data has been used or disclosed

To exercise any of these rights, please contact us using the details in Section 12 below. We will respond to your request within 30 days.

11. Complaints Handling

If you believe we have breached the APPs or mishandled your personal information, we encourage you to contact us first so we can investigate and resolve the issue:

  1. Contact us: Send your complaint to privacy@myenergyrating.com.au with details of your concern
  2. Acknowledgement: We will acknowledge your complaint within 5 business days
  3. Investigation: We will investigate and provide a written response within 30 days
  4. Resolution: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

OAIC Contact:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. For full details, please refer to our Cookie Policy.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

14. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint, please contact us at:

MyEnergyRating.com.au
Email: privacy@myenergyrating.com.au
Address: 600 Sneydes Rd, Werribee VIC 3030