Terms & Conditions
Last updated: 7/2/2026
1. Acceptance of Terms
By accessing and using MyEnergyRating.com.au ("the Website"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Description of Service
MyEnergyRating.com.au is a platform that connects homeowners with certified NatHERS energy assessors across Australia. We provide a quote comparison service but do not directly provide energy assessment services.
Our Role
- We facilitate connections between homeowners and assessors
- We do not employ assessors or control their operations
- We are not responsible for the quality of assessments performed
- All contracts for services are between you and the assessor
3. User Obligations
When using our Website, you agree to:
- Provide accurate and truthful information
- Not misuse or attempt to harm the Website
- Not use the service for any unlawful purpose
- Respect intellectual property rights
- Keep your account credentials secure
4. Quote Requests
For Homeowners
- Quote requests are free of charge
- You are not obligated to accept any quotes received
- Assessors will contact you directly with their quotes
- You enter into direct contracts with assessors, not with us
For Assessors
- You must hold current NatHERS accreditation
- You must maintain appropriate insurance coverage
- You are responsible for the accuracy of your quotes
- You must comply with all relevant regulations and standards
5. Intellectual Property
All content on this Website, including text, graphics, logos, and software, is the property of MyEnergyRating.com.au or its licensors and is protected by Australian and international copyright laws.
6. Disclaimer of Warranties
The Website and services are provided "as is" without warranties of any kind. We do not guarantee:
- The accuracy or completeness of information on the Website
- The quality of services provided by assessors
- Uninterrupted or error-free operation of the Website
- That assessors will respond to quote requests
7. Limitation of Liability
To the maximum extent permitted by law, MyEnergyRating.com.au shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use of or inability to use our services
- Actions or omissions of energy assessors
- Quality of assessments or services provided
- Unauthorized access to your information
8. Assessor Verification
While we verify that assessors hold NatHERS accreditation at the time of registration, we:
- Do not guarantee the ongoing validity of credentials
- Are not responsible for assessor conduct or work quality
- Recommend users verify credentials before engaging services
9. Privacy
Your use of the Website is also governed by our Privacy Policy. By using our services, you consent to our collection and use of information as described in the Privacy Policy.
10. Termination
We reserve the right to terminate or suspend access to our services at any time, without notice, for conduct that we believe:
- Violates these Terms and Conditions
- Is harmful to other users or assessors
- Is unlawful or fraudulent
11. Indemnification
You agree to indemnify and hold harmless MyEnergyRating.com.au from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.
12. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Australia.
13. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the service constitutes acceptance of modified terms.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15. Contact Information
For questions about these Terms and Conditions, please contact us at:
Email: legal@myenergyrating.com.au
Address: [Your Business Address]